Customer Help

We are always on hand to help you with any enquiry you may have.

Common purchase queries answered

Orders and Shipping

We always aim to deliver the item to you within 5 days. Usually our customer receive the item on next day delivery.

To create an account click My Account at the top of the screen next to the search bar. You will be asked to add an email address and password.

To change your address on the My Account page. Click the addresses tab and click edit under Billing Address

You can track the status of your order in the My Account section of the website. Otherwise you can contact us via Email, Messenger or phone and we will be able to update you there.

Should you choose you can keep a card on file via your account. This is encrypted and secured and cannot be viewed by us.

All items sold by Campkins has VAT included into the price. We do not charge any extra taxes on sale.

We shipped to any country but there is a charge. UK delivery is free.

We try to send or orders under one package unless you request to receive an item first.

If you need to swap an item

Returns and Exchanges

Returning and item bought online

Returning your product if it’s unwanted:

Please return your item unused and in original condition (as it was received by you) with proof of purchase within 14 days, and we’ll give you an exchange or refund.

We do ask when returning to use a reputable courier with a tracking service and the item to be fully insured. Please be aware that we’ll only process your refund once the item has been returned to and checked by our specialist; this can take up to 14 days.

Returning your product because it has a fault:

If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it.

Returning and item bought in-store

Returning your product if it’s unwanted:
Please return your item unused and in original condition (as it was received by you) with proof of purchase within 14 days, and we’ll give you an exchange or credit note.

Please be aware that we’ll only process your refund once the item has been returned to and checked by our specialist.

Returning your product because it has a fault:
If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it.

If you have received the incorrect item please contact us straight away. 

If you have receved your item damaged please get in contact with us straight away.

Please contact us first if you are intending to return an item. All returns are to be sent back to – 12A Kings Parade Cambridge CB2 1SJ

We pride ourselves on customer support and have many channels you can communicate us from. 

Email us on: sales@campkinscameras.com

Phone: 01223 368087

Whatsapp: +447900263934

Facebook Messenger

Please contact us immediately should you believe the address is incorrect.

You can of course change or cancel an order. Please contact us to inform us the changes you would like to make.

You can pre-order items from our site or instore. We will contact you to let you know on the estimate delivery timescale of your order.

Need help with finances?

Buying from Campkins

Get 0% interest for 4 months upto £600 on purchase with PayPal Credit.

PayPal Credit is like a credit card, without the plastic. It’s a credit limit that’s attached to your PayPal account which you can use for your online purchases. Spend £99 or more and enjoy 0% interest for 4 months on your purchase. Find out more

1. Add products to your basket
2. Checkout with PayPal and choose PayPal Credit
3. Apply for PayPal Credit and get an instant decision. If you are approved you can complete your purchase immediately
Representative example:

Representative 19.9% APR (variable); Purchase rate 19.9% p.a. (variable); Assumed credit limit £1200.

Subject to Status. PayPal Credit is a trading name of PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg.

Ask us how we can offer you more value for your money. We’re always looking for the best price, even if we’re saving a couple of pounds. That’s why we’ll make it our best interest to offer you the very best option should you find them cheaper. Our Price Match Promise

  • We only price match against websites from retailers in the UK
  • The product on our competitor’s site needs to be exactly the same as the one on our site
  • The product must be in stock with the competitor and available for delivery within 10 days
  • We don’t price match against other trade sites
  • Unfortunately, we can’t price match if you’re using a finance plan.
  • We may not able to price match the item but there are other ways we can bring better value to your potential purchase.

How you can request a price match.

We aim to deliver your product within 3-5 working days. Should there be any delay or an issue with stock availability we will contact you asap.

If you have specific delivery/order instruction you can write these in the order notes at checkout.

Collecting Your Order:

Sometimes you’ll want something even quicker than we can deliver. That’s why we offer you the option to order online and collect in store. Before coming in to collect please call or email us to ensure stock is available.

For more information regarding delivery please see our delivery page.

Returning your product if it’s unwanted:

Please return your item unused and in original condition (as it was received by you) with proof of purchase within 14 days, and we’ll give you an exchange or refund.

We do ask when returning to use a reputable courier with a tracking service and the item to be fully insured. Please be aware that we’ll only process your refund once the item has been returned to and checked by our specialist; this can take up to 14 days.

Returning your product because it has a fault:

If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it.

Free UK Delivery

On all orders

Easy 14 Days Returns

On online orders

Mimimun 1 Year Warranty

No Grey Imports

100% Secure Checkout

PayPal / MasterCard / Visa

Need Help?

We're Here To Assist You

We’re here to help if you have any questions or need help finding something specific. Enter your information and we will try to get back to you in within 15 minutes.

Alternatively, you can contact us using the messenger icon in the right corner of your screen or Txt/Whatapp me on +447900263934.

Otherwise please enjoy borwsing our site.