Here at Campkins we always make sure your happy with the purchase you’ve made but we do understand that buying an item can sometimes lead to complications. Below we have outlined our online and store policy for returning your item. We do ask that should you have a problem to please get in touch and we will make it our concern to help you through any problems you have.
Returning your product if it’s unwanted:
Please return your item unused and in original condition (as it was received by you) with proof of purchase within 14 days, and we’ll give you an exchange or refund.
We do ask when returning to use a reputable courier with a tracking service and the item to be fully insured. Please be aware that we’ll only process your refund once the item has been returned to and checked by our specialist; this can take up to 14 days.
Returning your product because it has a fault:
If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it.
Returning your product if it’s unwanted:
Please return your item unused and in original condition (as it was received by you) with proof of purchase within 14 days, and we’ll give you an exchange or credit note.
Please be aware that we’ll only process your refund once the item has been returned to and checked by our specialist.
Returning your product because it has a fault:
If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it.
If you’ve changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we’ll exchange or refund it (depending on the location you purchase the item).
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By Original Condition We Mean: |
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you’ve kept all original packaging and labels in good condition and the product can be resold at full price |
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you haven’t used the product |
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the product contains no personal data and isn’t registered to a user. |
Unless faulty, this should be within 14 days of purchase
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The following products won’t be eligible for exchange or refund (unless faulty or not as described): |
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Products which you received over 14 days ago |
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Products that have been unsealed (other than to inspect) |
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Products that contain your personal data or have been manufacturer-registered |
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Products without original packaging or where it’s been returned in poor condition |
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Gift Cards |
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Perishable goods such as fresh flowers and food |
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Where a product has been personalised for you, or made to your specific measurements |
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Computer software vouchers that have been redeemed or activated, or computer software, CDs or vinyl records that have been opened |
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Products which have been opened or their protective seals removed and cannot be returned for hygiene reasons (unless faulty) |
Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a full refund, so please keep your receipt or order confirmation.
This does not affect your statutory rights. To read more on your consumer rights, you can check Consumer Contracts Regulations 2013 here.
On All Orders Over £50
On online orders
UK Stock Only
PayPal / MasterCard / Visa / Klarna
or email us at [email protected]
12A King's Parade, Cambridge, CB2 1SJ
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