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Returns and Cancellations

Here at Campkins we always make sure your happy with the purchase you’ve made but we do understand that buying an item can sometimes lead to complications. Below we have outlined our online and store policy for returning your item. We do ask that should you have a problem to please get in touch and we will make it our concern to help you through any problems you have.

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Returning An Item Bought Online

Returning your product if it’s unwanted:
Please return your item unused and in original condition (as it was received by you) with proof of purchase within 14 days, and we’ll give you an exchange or refund.

We do ask when returning to use a reputable courier with a tracking service and the item to be fully insured. Please be aware that we’ll only process your refund once the item has been returned to and checked by our specialist; this can take up to 14 days.

Returning your product because it has a fault:
If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it.

Returning An Item Bought In Store

Returning your product if it’s unwanted:
Please return your item unused and in original condition (as it was received by you) with proof of purchase within 14 days, and we’ll give you an exchange or credit note.

Please be aware that we’ll only process your refund once the item has been returned to and checked by our specialist.

Returning your product because it has a fault:
If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it.

Terms & conditions of our policy

If you’ve changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we’ll exchange or refund it (depending on the location you purchase the item).

By Original Condition We Mean:

you’ve kept all original packaging and labels in good condition and the product can be resold at full price

you haven’t used the product

the product contains no personal data and isn’t registered to a user.

Unless faulty, this should be within 14 days of purchase

  • If you have your receipt or delivery note we’ll refund the original debit, credit or charge card used to purchase.
  • Where a product has been made to measure or personalised for you, unless faulty, we’re unable to refund or offer an exchange.
  • See below for the full list of products that can’t be returned
  • For online or telephone purchases we’ll refund the standard delivery charge, provided you return the full order. If you are only returning some of the items on your order, then we will only refund the cost of those items.
  • Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a full refund, so please keep your receipt or order confirmation.
  • This does not affect your statutory rights
  • To read more on your statutory rights, you can check Consumer Contract Regulations 2013 here

Which Products Can't Be Returned?

The following products won’t be eligible for exchange or refund (unless faulty or not as described):

Products which you received over 14 days ago

Products that have been unsealed (other than to inspect)

Products that contain your personal data or have been manufacturer-registered

Products without original packaging or where it’s been returned in poor condition

Gift Cards

Perishable goods such as fresh flowers and food

Where a product has been personalised for you, or made to your specific measurements

Computer software vouchers that have been redeemed or activated, or computer software, CDs or vinyl records that have been opened

Products which have been opened or their protective seals removed and cannot be returned for hygiene reasons (unless faulty)

Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a full refund, so please keep your receipt or order confirmation. 

This does not affect your statutory rights. To read more on your consumer rights, you can check Consumer Contracts Regulations 2013 here.

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