Yes, we offer free standard shipping on all orders over £50. No promo code is needed. If your order total is below £50, you can still choose from our other affordable shipping options:

Next Working Day: £10.00
Saturday Delivery: £20.00

What is your return policy, and how do I initiate a return?

We want you to be completely satisfied with your purchase. If you need to return an item, please contact our customer support team at:

https://www.campkinscameras.com/contact/

They will guide you through the return process. For more detailed information about our return policy, please visit:

https://www.campkinscameras.com/returns-and-cancellations/.

Do you offer international shipping, and what are the costs and estimated delivery times?

Currently, our online checkout process is set up for shipping within the United Kingdom only. However, we are happy to accommodate international customers. If you are interested in making a purchase from outside the UK, please contact our customer support team at:

https://www.campkinscameras.com/contact/

We will work with you to determine the best shipping options, costs, and estimated delivery times for your specific location.

How can I track my order?

Once your order has been shipped, you can track its progress by logging into your account on our website. In the "Order History" section, you will find the tracking information for your shipment.

Do you offer any guarantees or warranties on your products?

Yes, we stand behind the quality of our products. All new items purchased from our store come with a minimum 1-year guarantee. Some manufacturers may offer extended warranties, which will be clearly stated on the individual product pages.

For second-hand products, we offer a 3-month guarantee, ensuring that you can shop with confidence even when purchasing pre-owned items.

If you have any questions or concerns about the warranty or guarantee for a specific product, please don't hesitate to reach out to our customer support team at:

https://www.campkinscameras.com/contact/.

We'll be happy to provide you with more information.

Are there any current promotions, discounts, or special offers available?

Yes, we regularly run promotions and special offers on our products. To see our current deals, please visit our dedicated Special Offers page on our website.

This page is updated frequently, so be sure to check back often to stay informed about the latest promotions.

Additionally, if you have a specific camera or kit in mind, we recommend reaching out to our knowledgeable sales team at [email protected].

They will be happy to provide you with information about any offers or promotions that may apply to your desired product.

Our sales team is committed to helping you find the best deals and ensuring that you get the most value for your money.

How do I sign up for your newsletter to stay informed about new products and promotions?

Signing up for our newsletter is a great way to stay up-to-date on the latest products, promotions, and special offers from Campkins Cameras. To subscribe, simply visit our newsletter sign-up page at:

https://www.campkinscameras.com/campkins-cameras-newsletter/.

On this page, you'll find a short form where you can enter your email address and opt-in to receive our newsletter.

Once you've submitted the form, you'll start receiving regular updates from us, ensuring that you never miss out on the best deals and newest additions to our product lineup.

In addition to promotional offers, our newsletter also includes helpful photography tips, insights from industry experts, and exclusive content that you won't find anywhere else.

Don't wait - head over to our newsletter sign-up page and subscribe today!

Payment and Customer Support:

What payment methods do you accept?

At Campkins Cameras, we offer several convenient payment options to make your shopping experience as smooth as possible. For credit and debit card payments, we use Stripe, a secure and trusted payment gateway. We accept all major card types, including Visa, Mastercard, American Express, and Discover.

In addition to card payments, we also offer PayPal as a payment method. PayPal provides added flexibility and security for your transactions. With PayPal, you can also take advantage of their Pay Later options and credit offerings, allowing you to spread the cost of your purchase over time. These options are subject to PayPal's terms and conditions and may require additional approval.

If you have any questions about our accepted payment methods or need assistance with your payment, please don't hesitate to contact our customer support team at:

https://www.campkinscameras.com/contact/

We're here to help ensure that your payment process is as convenient and secure as possible.

How can I contact customer support if I have a question or issue?

At Campkins Cameras, we pride ourselves on providing exceptional customer support. If you have any questions, concerns, or issues, there are several ways to get in touch with our dedicated support team:

Email: You can send your inquiries to [email protected]. Our team monitors this inbox closely and will respond to your message promptly.

Phone: If you prefer to speak with someone directly, you can call us at (01223) 368087.

Our friendly and knowledgeable support staff are available to assist you during our regular business hours.

Live Chat: For immediate assistance, take advantage of our Live Chat feature on our website. Simply click on the chat icon, and you'll be connected with a member of our support team who can help answer your questions in real-time.

No matter which contact method you choose, you can rest assured that our customer support team is committed to providing you with the information and assistance you need. We strive to resolve all inquiries and issues in a timely and satisfactory manner, ensuring that your experience with Campkins Cameras is a positive one.

Do you provide any expert advice or assistance in choosing the right product?

Absolutely! At Campkins Cameras, we understand that choosing the right photography equipment can be a daunting task, especially with the wide range of products available. That's why our team of experienced professionals is always ready to provide expert advice and assistance to help you make the best decision for your specific needs and preferences.

There are several ways you can tap into our expertise:

Phone: Give us a call at (01223) 368087, and one of our knowledgeable team members will be happy to discuss your requirements and offer personalised recommendations.

Email: Send your questions to [email protected], and our experts will provide detailed guidance and suggestions tailored to your needs.

Live Chat: For immediate assistance, use our Live Chat feature on our website to connect with a member of our team who can help you navigate our product offerings and find the perfect fit.

In-store Visit: If you prefer a face-to-face consultation, we welcome you to visit our store at 12A King's Parade, Cambridge CB2 1SJ. Our friendly staff will be delighted to demonstrate products, answer your questions, and offer hands-on assistance in choosing the right gear for you.

Whether you're a beginner looking for your first camera or an experienced photographer in need of specialised equipment, our expert team is committed to helping you make an informed decision. We pride ourselves on our in-depth product knowledge and passion for photography, and we're always eager to share our insights with our valued customers.

What are your hours of operation for customer service?

Our customer service team is available during our regular store hours:

Monday to Saturday: 9:00 a.m. - 5:00 p.m.
Sunday: 11:00 a.m. - 4:00 p.m.

During these hours, you can reach us by phone at (01223) 368087, via live chat on our website, or by visiting our store at 12A King's Parade, Cambridge CB2 1SJ.

If you send an email to [email protected] outside of our regular business hours, please note that we will respond as soon as possible when our customer service team is back online.

While we occasionally monitor and respond to live chat and email inquiries outside of our stated hours, this is not guaranteed.

For the most prompt assistance, we recommend contacting us during our regular business hours. If your inquiry is not urgent, feel free to send us an email at any time, and we'll get back to you as soon as we can.

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